Access:
 

Our performances take place in a variety of historic venues sometimes access can be tricky. Please use our Contact Page to find out details regarding accessibility at the venue you are interested in and we will try our best to help. If you do have any access requirements  please contact the venue and/or Box Office before your visit.

 

Unfortunately, due to the nature of many of venues, latecomers will not be admitted. ​

Weather:
 

If we didn't perform in bad weather then we wouldn't perform outside in the UK!

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• We won't stop or cancel a show due to weather unless absolutely necessary (i.e. conditions become unsafe for audience and company) so bring an umbrella, wrap up warmly and enjoy the show in spite of it! If the show goes ahead we won't refund tickets.

• If a show needs to stop due to bad weather then we can only offer refunds if less than half of the production has been performed.

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Toilets:
 

• As we perform in a variety of locations, not all of our venues offer toilet facilities. Please check individual venue websites for details or contact the Venue and/or Box Office

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Dogs:
 

• Please check individual venue websites for details or contact the Venue and/or Box Office.

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Tickets:
 

• Links for tickets are on our website under the "Tickets" button in our Main Menu bar and click on your desired show to access a Show Main Page. Here you will be able to find tickets for your desired performance by scrolling down to preferred date/venue or by using our interactive Tour maps (also available on the Homepage.) You can also call Sarah on 07732 253311 for further details over the phone.

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Booking/Transaction Fees:

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• A small booking & transaction fee will be applied to all ticket purchases. This covers card handling fees as well as our ticketing providers admin costs.

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Refunds/Cancellations:

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• Please note that, given the nature of the venues we visit and the charities we work with, tickets to this event are non-refundable and non-transferable. If you are unable to attend a performance we are happy for tickets to be placed under another name/given to another party.

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Concessions:

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The following are eligible where concession tickets are available to purchase at the discounted rate:

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• Under 16s

• Students with an NUS card​

• Friends of This Is My Theatre (Find out more here.)

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(Please be aware that proof of eligibility may be required.)

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Accompanying Registered Carers and attend our performances for free and children under the age of 4 do not require a ticket.

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Please check individual venue websites for details or contact the Venue and/or Box Office for details regarding concession tickets.

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Emergencies:

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• If there is an emergency during the show please follow the guidance of company and venue volunteers/staff.

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Inappropriate/Disruptive Behaviour:

 

• This Is My Theatre and the venue volunteers/staff reserve the right to refuse or revoke permission to access any venue. Any behaviour considered to be unacceptable may result in the refusal of entry or ejecting from the venue. In these instances no ticket refund or alternative will be offered.

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Contacting the Company:
 

• Please do not hesitate to contact us if you have any questions about productions and/or venues - we will always do our best to help!

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Venues:

 

• Please be aware that some venues have their own terms and conditions so we advise checking individual websites if you would like venue-specific terms.​​

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Privacy:

• Customer contact details may be shared with hosting venues or hosted companies by Cue Marketing for event management purposes.

• You can read our full Privacy Policy below:

 

Privacy Policy

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At This Is My Theatre, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our services. Please take a moment to read this policy to understand how we handle your information.

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This Is My Theatre needs to gather and use certain information about individuals.

 

These can include customers, suppliers, business contacts, members and other people the organisation has a relationship with or may need to contact.

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Customer contact details may be shared with hosting venues or hosted companies by This Is My Theatre for event management purposes.

 

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

 

This data protection policy ensures This Is My Theatre:

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• Complies with data protection law and follow good practice

• Protects the rights of customers, partners and members

• Is open about how it stores and processes individuals’ data

• Protects itself from the risks of a data breach

 

The Data Protection Act 1998 describes how organisations — including This Is My Theatre must collect, handle and store personal information.

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These rules apply regardless of whether data is stored electronically, on paper or on other materials.

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To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

 

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

 

1. Be processed fairly and lawfully

2. Be obtained only for specific, lawful purposes

3. Be adequate, relevant and not excessive

4. Be accurate and kept up to date

5. Not be held for any longer than necessary

6. Be processed in accordance with the rights of data subjects

7. Be protected in appropriate ways

8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection

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People, Risks & Responsibilities:

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When you book tickets via This Is My Theatre you provide us with some basic personal information in order to process your booking.

The information you provide is held by us to process your booking and payment and to notify you if anything changes in relation to your booking, for example if a performance is cancelled.

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We will not share your details with any other theatrical organisation nor will we pass your information on to third parties except to facilitate our mailing to you.

 

We will offer you the opportunity to opt out of future mailings at every contact either by email or by telephone.

This policy applies to:

 

All board members, individuals who are paid members and volunteers of This Is My Theatre

 

All contractors, suppliers and other people working on behalf of This Is My Theatre

 

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

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• Names of individuals

• Postal addresses

• Email addresses

• Telephone numbers

• Any other information relating to individuals

 

 

Data Protection Risks:

 

This policy helps to protect This Is My Theatre from some very real data security risks, including:

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• Breaches of confidentiality. For instance, information being given out inappropriately.

• Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.

• Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.